Job Title: Lead Integrators

Job Title:  Audio Visual Technician II

Location: Kentucky, Cincinnati, and Washington, D.C

FLSA Classification: Non-Exempt

Reports To: Director of Operations & Engineering

Summary: Provides expert technical support to assigned customer locations. Conducts the integration, operation, installation and maintenance of audio-visual equipment such as display devices, projectors, video teleconferencing systems, fiber equipment, and related equipment.

Essential Duties and Responsibilities include the following:

• Perform specialized technical tasks in the operation, installation, configuration and maintenance of complex audiovisual equipment for Company and customers.
• Read and interpret AV system drawings, schematics, and construction plans and install AV equipment to meet requirements as detailed in installation plans.
• Install low voltage wiring and cable; solder and terminate connectors; wire equipment racks; and assemble equipment/devices using the appropriate supports/mounts.
• Diagnose and troubleshoot AV equipment failures and make minor adjustments to audio visual equipment and systems.
• Test and debug systems for final quality assurance and acceptance by the customer.
• Mentor and train junior-level Audiovisual Technicians.
• Conduct onsite training for customers on the operation and capabilities of installed equipment.
• Provide recommendations on new/replacement VTC and AV equipment; direct inquiries to company’s
  sales department employees.
• Perform weekly and monthly preventive maintenance (PMC) as required by the customer.
• Other related duties as may, from time to time, be assigned by the supervisor.

Competencies To perform the job successfully, an individual should demonstrate the following:

• Problem Solving – Ability to troubleshoot common and complex audiovisual equipment failures;
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully;
• Develops alternative solutions; Works well in group problem solving situations; Uses reason even when
  dealing with emotional topics.

Technical Skills Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Maintains technical knowledge of the audio-visual industry; Shares expertise with others.

Customer Service Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Planning/Organizing  Prioritizes and plans work activities; Uses time efficiently.

Oral and Written Communication Listens and gets clarification; Clearly communicates technical information to non-technical end-users; Responds well to questions; Participates in meetings. Maintain accurate records for reports; Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written technical information.

Teamwork Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed. Works cooperatively with co-workers, customers and Trinity Dynamics management.

Safety and Security Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. Exhibits care and caution when working with and around customer’s furnishings and equipment to prevent potential damage.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience Associate degree (A. A.) or equivalent from two-year college or technical school in media arts, computer science, electronics, audio visual technology and a minimum of six months related experience installing and maintaining audio visual equipment. Position requires training/knowledge of VTC codecs and audio DSP technology (Biamp, QSC, ClearOne, others), Control System installation (Crestron, AMX, Extron), IP network knowledge (Wired and Wireless), ability to understand system drawings, “hands-on” experience in wiring racks and wire management. CTS/CTS-I/CTS-D or the equivalent combination of education, training and experience may be considered.

Language Skills Ability to read and interpret AV system drawings, schematics, and construction plans. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions, and decimals.

Reasoning Skills Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills To perform this job successfully, an individual should have proficient knowledge of Microsoft Outlook, Word and Excel; IP network knowledge, ISDN network knowledge, “hands-on” experience in wiring racks and wire management. An individual requires the ability to understand and navigate the process of uploading and updating programming and code to Pro Audio devices and to AMX and/or Crestron control systems; the ability to navigate the Internet using platforms.

Certificates, Licenses, Registrations Preferred certifications include CTS, and CTSI or CTSD and ability to obtain a Federal Government issued Secret Clearance or above. A valid driver’s license.

Other Skills and Abilities Working knowledge of AV equipment, protocols/standards and cable management, cable determinations, and soldering.

Physical Demands The physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is regularly required to talk or hear. The employee is occasionally required to lift and /or moves up to 100 pounds or more. The employee is regularly required to lift and/or move up to 25 pounds. Specific vision abilities include close vision, color vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee occasionally works in wet/humid (non-weather) conditions, works near moving mechanical parts, is exposed to fumes/airborne particles, works in high, precarious places and is exposed to risk of electrical shock. The noise level in the work environment is usually moderate.